We are very proud of the goods we sell, and you should expect to receive your items in perfect condition!
Please speak to us if you have any issues with your items, by emailing sh**@li************.com.
We are very happy to replace any item that is found to be faulty.
Please contact us within one week of receiving the item. A replacement will normally be sent out free of charge immediately – this may be a single card or an entire replacement item depending on the issue.
Please note that we are unable to offer returns on items where you have changed your mind, don’t like or ‘don’t connect with’ the item. We encourage you to shop slowly and mindfully, and we welcome your pre-purchase questions!
If your item is undelivered or returned to us because of an error on your part (such as errors in your shipping address, a neighbour taking your parcel, or you fail to collect from your local post office or depot) we are unable to offer a refunds or free replacements. In the case of your item being returned to us, we will get in touch right away to arrange re-shipping.
Digital items are delivered immediately via email and are available on your account page, and cannot be refunded.
If you have any problem with your order, please contact us in the first instance, rather than opening a PayPal dispute. We are friendly and reasonable human beings and we want to help resolve your issue quickly and fairly!