For all enquiries, please email email@example.com.
If you are emailing about an existing order, please include the order number in your email (you can find your order number on your account page).
Please note that there are two of us working part time and it may take a few days to get back to you. When you email you will receive an automatic response which contains answers to some common questions – please read it! This information is also provided below.
Beth and Hele
Our auto email:
Thank you so much for getting in touch.
We take pride in providing fast, friendly and helpful customer service, but do be aware that we are two humans working part time hours.
If your enquiry is about shipping, delivery times, tracking, missing parcels or my refunds/returns policy: please visit this page – it’s very likely your answer is here.
Below are answers to some other very common questions.
If this does not answer you, hold tight – we will be with you as soon as possible!
With love and gratitude,
Where is my tracking number?
If you paid for tracking on a recent order, your tracking number will be available a day or two after your package has shipped, because I have to go back to the post office to retrieve it for you. You should receive your tracking number via an automated email. If you don’t see this, it will be available on your account page. Note that if you did not choose tracked shipping, your order will ship via Royal Mail/Standard Air Mail and there is no tracking number.
When will my item ship?
In-stock items are normally shipped within three days of ordering. If you’ve had no notification, firstly please check your spam folder. Your order status is also available on your account page.
Please check that your order does not contain a back-order – if it does, your package will ship as soon as the back-ordered product is back in stock. If you are wondering when this will be, please check the product page for your item. Wherever possible I update product pages with the expected shipping date.
How much is shipping to [my country]?
What does ‘available on back-order’ mean?
This means that the item is not currently in stock, but will be in stock soon. Back-ordering allows you to reserve a copy of my next batch of this item. Your package will ship as soon as the item arrives (unless your order contains other out-of-stock items.)
I would like plain packaging on my order.
No problem, simply leave a note at checkout!
Are you on Instagram?
Are you going to stock [this awesome deck]?
Hop on my #Decklust list and you’ll be the first to hear about any new goodies coming to the LRT Shop!
I would like my creation to be stocked in the Little Red Tarot Shop.