Information and terms

The Little Red Tarot Shop is a one-woman show.

I take pride in providing fast, friendly and professional customer service but please be aware this is not Amazon! Each order is processed, packaged and shipped by me personally. Orders are currently shipped twice a week.

Shipping and delivery

Orders are sent by Royal Mail (UK) or Standard Air Mail (international). I will obtain proof of postage for your order, but please note there are no tracking numbers. If you would like a tracking number for your parcel, please include this in the ‘notes’ section at checkout and I will send a PayPal request for the additional cost.

When your order has shipped, you will receive an automated email from the Little Red Tarot Shop. If you do not see this within a five days of ordering, please check your spam folder before contacting me as they often end up here (especially if you are using Gmail)!

  • UK orders should be received within one week of shipping (normally much quicker.)
  • International orders may take up to three weeks of shipping (again, normally much quicker.)

Please allow this time for your order to arrive. If it has not arrived after one/three weeks, please contact the shop for assistance.

Please note that shipping dates are estimates and cannot be guaranteed. If/when I am on holiday, a big red notice will be displayed throughout the shop, at checkout and on this page, letting you know when your order will ship.

If your country imposes an import tax on your items, this is your responsibility.

In countries where art, books or esoteric items are restricted or prohibited, please note that I cannot be responsible for parcels that are censored, delayed or destroyed. It is your responsibility, not mine, to know the rules in your country.

What does ‘available on backorder’ mean?

This means that the item is not currently in stock, but will be restocked soon. Wherever possible, there will be an indication of when the item will be back in stock – sometimes this may be the following week, other times it may be that the item is still in production (e.g. a recently-funded Kickstarter deck) so the wait may be long. If and when customers experience a long wait for an out-of-stock item, I will send updates via email.

Please note that if your order includes a ‘backorder’, then your entire parcel will ship together when this item is back in stock. If you would like your ‘in stock’ items earlier, please purchase separately for earlier shipping.

Returns, replacements and refunds

I am very happy to replace any item that is found to be faulty. Please contact me within 30 days of receiving the item. A replacement will normally be sent out immediately. I pay postage.

If you have changed your mind and wish to return an item for a refund, you are welcome to do so provided it is unopened and in its original condition. Please contact me within 30 days of receiving the item. You pay postage.

Enquiries

Any enquiries about your order not answered above should be sent to shop@littleredtarot.com

Thank you so much for your custom!

Beth

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