The Little Red Tarot Shop is a one-woman show.
I take pride in providing fast, friendly and professional customer service but please be aware this is not Amazon! Each order is processed, packaged and shipped by me personally (or on Mondays, by the wonderful Hele!)
Important: Please quote your order number in all correspondence.
Please read this page first, then email (below) if this does not answer you. Please do not use social media to contact me with customer enquiries.
In placing an order in this shop, you agree to the terms explained below.
I have provided both standard and tracked shipping services so that you may choose an option to suit your budget. I have had very few issues with standard shipping, but I understand that some people prefer a tracked service for peace of mind.
- UK | 2nd class (no tracking) £3.50 | Tracked £8.90
- EU | Standard Air Mail (no tracking) £7.50 | Tracked & Signed £13.50
- Elsewhere | Standard Air Mail (no tracking) £10 | Tracked & Signed £15
NOTE: UK mail despatches to Donets 83-87, Luhansk 91-94 Crimea 95-98 and Sevestapol 99 are suspended until further notice.
If you would like a tracking number for your order, please choose tracked delivery. Your tracking information will be available via your account page one or two days after your order has shipped (because I have to go back to the Post Office to retrieve it for you.) Tracked orders are fully guaranteed and insured.
IMPORTANT: If you choose standard delivery, I will obtain proof of postage to you, but note that there is no tracking number. In the unlikely event that your order does not reach you, this is your responsibility. I will provide proof of postage. It will not be possible to track down your parcel and replacements cannot be sent.
Orders are currently shipped twice a week (usually on Mondays and Thursdays).
When your order has shipped, you will receive an automated email from the Little Red Tarot Shop. Note that your tracking number will not appear here – it will be available on your account page a day or two later.
If you do not see a shipping confirmation within three days of ordering, please check your spam folder before contacting me as they often end up here (especially if you are using Gmail)! Please also double-check your order to ensure that the items you have ordered are in stock – back-orders will be shipped as soon as the item arrives in stock (see below).
- UK orders should be received within one week of shipping (normally much quicker – usually within 3 days.)
- International orders may take up to three weeks of shipping (again, normally much quicker – usually within 7 days.)
Please allow this time for your order to arrive.
Please note that shipping dates are estimates and are not guaranteed. If/when I am on holiday, a big red notice will be displayed throughout the shop, at checkout and on this page, letting you know when your order will ship.
You are liable to pay any customs/import tax that your country may impose on your order.
Addresses are printed directly from the shipping address you provide. If your parcel is undelivered due to an error in your address, this is your responsibility. If the parcel is returned to me, I can re-send it provided you confirm your address details and pay again for shipping.
If your parcel is undelivered because you do not collect it from your local post office or depot, this is your responsibility. If the parcel is returned to me, I can re-send it provided you confirm your address details and pay again for shipping.
In countries where art, books, paper or esoteric items are restricted/prohibited, please note that I cannot be responsible for parcels that are censored, delayed or destroyed. It is your responsibility, not mine, to know the rules in your country, and refunds are not available.
Payment is processed via PayPal, a super-safe online payment processor that encrypts all of your personal data and allows you to pay in your own currency.
PayPal is currently the only method available for payments. Apologies for any inconvenience this may cause.
What does ‘available on backorder’ mean?
This means that the item is not currently in stock, but will be restocked soon. Wherever possible, there will be an indication of when the item will be back in stock on the product page. If/when customers experience a long wait for an out-of-stock item, I will send updates via email.
Please note that if your order includes a ‘backorder’, then your entire parcel will ship together when this item is back in stock. If you would like your ‘in stock’ items earlier, please purchase separately for earlier shipping.
Returns, replacements and refunds
You should confidently expect to receive your goodies in perfect condition! I am very happy to replace any item that is found to be faulty. Please contact me within 30 days of receiving the item. A replacement will normally be sent out immediately. I pay postage. Note that replacements cannot be sent after 30 days of you receiving the item.
If you have changed your mind and wish to return an item for a refund, you are welcome to do so provided it is unopened and in its original condition. Please contact me within 30 days of receiving the item. You pay postage.
Refunds are not given for items that are undelivered where the reason is your responsibility (e.g. errors in your shipping address, a neighbour taking your parcel, or you fail to collect from your local post office or depot.) If your parcel is returned to me I can re-sent it provided you confirm your address and pay again for shipping.
If you have any problem with your order, please do not open a PayPal dispute until you have spoken to me first. I am a kind and friendly human being and wherever possible I want to help resolve your issue!
Any enquiries about your order not answered above should be sent to email@example.com. Please do not tweet or Instagram message me your enquiries, I do not check social media every day and I don’t serve customers there. Customers are served via this email address only.
Thank you so much for your custom and for supporting independent artists, creators, healers and retailers!